Season Ticket Allocation Process for SDSA Disabled Supporters

We’re excited to welcome you back to St. Mary’s for the upcoming Saints home games! Here’s everything you need to know about how the SDSA allocates tickets for disabled supporters and what to expect:

We are currently not accepting new applications for the season ticket list as we are migrating our process to a new system. We will be back accepting applications very soon.

This page should answer all your questions regarding our matchday tickets, but if not please email [email protected].

Digital Ticketing

The FA is moving to fully digital ticketing by 2027. To support this, we’re working closely with Southampton FC to help disabled fans make the transition.

You’ll need to download the Southampton FC app to access digital tickets. A step-by-step guide is available on the Southampton FC Club Website.

Important:
To use digital ticketing, your email address with us must match the one used in the Southampton FC app. This is extremely important.

If you’re unable to use the app, we’ll continue to provide paper tickets and work with you to find a suitable solution.

Ticket Offers and Responses

Tickets are sent out on a strict rota basis to be fair to all applicants.

As an SDSA member, you will receive a text message offering you tickets for the upcoming Saints home game. Please respond with a yes or no within 48 hours of receiving the message. Your prompt response helps us allocate tickets as fairly and efficiently as possible.

If you do not respond within the 48-hour window, you will be moved to the bottom of the waiting list for the next matches. Please ensure that your contact details are up to date to avoid missing out on offers!

Ticket Allocation Process

The tickets you receive are part of those purchased by the SDSA for each home game. Tickets are allocated on a strict rota to ensure fairness, and it is not possible to request tickets for specific games.

If you would like additional tickets beyond those assigned to you, we will do our best to assist you; however, we typically have a limit of two tickets per allocation. If the Southampton FC ticket office can provide an extra ticket, this will need to be arranged and paid for directly with them.

PLEASE DON’T ASK US FOR EXTRA TICKETS AS WE DO NOT HAVE ANY – YOU MUST REQUEST THESE DIRECTLY WITH THE TICKET OFFICE, STATING THE SEATS YOU HAVE BEEN ALLOCATED WITH US. YOU MUST GIVE THE TICKET OFFICE DUE NOTICE.

Ticket Delivery and Collection

After you confirm your tickets, they will be sent out to the address we have on file for you via Southampton FC’s ticket office. However, if the game is approaching quickly and there isn’t enough time to mail the tickets, you’ll need to collect them from the Southampton FC ticket office on match day.

Please note: Supporters will find the NEW Ticket Office situated beside the Saints Store, near the Family Zone.

Our tickets are situated in Blocks 5 (Wheelchairs), 9 and 10.

Keep an eye out for your confirmation so you know where your tickets are coming from!

Car Park Access

Car Parking is in the North Car Park near the Northam Fan Zone and accessed via Britannia Road. If your ticket includes wheelchair access with a parking spot, your name will be placed on the gate at the parking area or a Parking Permit will be mailed to you with your tickets. The attendant will then direct you to the appropriate space when you arrive on match day. If you need to find parking then please see our guidelines for parking on match days here.

We are finding that the allocated car parking spaces are not being used, which means they are empty on match day, denying others in need from using them. This season we will be checking the spaces, and if they are not used, and you have not informed us, you will not be offered a car park space in the future.

In Case of Issues

Once your tickets have been sent out, if any issues arise, please contact Southampton FC ticket office on 02381 780 780 or Southampton Supporter Services on 02380 711 980 directly. The SDSA team will not be able to assist on the day of the game due to our own commitments. It’s essential to handle any concerns before match day so you can have a stress-free experience.

Enjoy the Game!

We hope you have an amazing time supporting the Saints and, of course, that we come away with the 3 points! Thank you for being part of the SDSA community, and we look forward to seeing you at the game.

Make sure your contact details are up to date and that you respond promptly to your ticket offers! We want to ensure everyone has a chance to enjoy the match in the best way possible.